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Frequently Asked Questions


Frequently Asked Questions

» Can you make our bells easier to play?

Whether it be a single bell, peal, chime, or carillon, the mechanism which causes the bells to sound is called the action. Many recent developments in bell action have made instruments easier to play and more musically sensitive and have given new life to single bells and carillons alike. Replacement clappers and transmission systems with sealed ball bearing movement designed and engineered by The Verdin Company have greatly improved the playability of many bell instruments. Electric actions and automatic bell controllers? We service and repair these, too. Verdin manufactures all bell ringing equipment and hardware for new and existing bells.

» Can you make our bells sound better?

After a detailed acoustical analysis, bells which are out of pitch or out of character with the rest of the instrument can, in most cases, be returned to our facility in Cincinnati for retuning. We also repair, refinish and recondition damaged or corroded bells to recapture their original beauty.

» Can we add more bells?

Many churches and universities have chosen to have their instruments brought back to life and to add additional bells. Single bells may be combined with others to form peals. Chimes of 9 to 14 bells and smaller carillons may be augmented to give greater musical service. Verdin is America’s leading installer of new cast bronze bells.

» How can we tell if our bells are safe? What do I look for?

While cast bronze bells themselves are, for the most part, indestructible, the many mechanical parts which enable the bell to sound and the supporting bell frame are not. Constant exposure to weather, extremes of temperature and even neglect, the mechanical elements may be deteriorating, rusting into dust. Even bell instruments only a few years old may be in need of attention.

Some of the areas that may need attention in your bell tower:
The Bell Frame – Your bell or bells may be suspended from a steel framework which can rust if unprotected. Areas with superficial rust should be scraped and the entire frame brushed with a high quality paint. No sprayer should ever be used. The painting of the bell frame can be handled by your local painting contractor; however, a professional, familiar with the operation of bells, should oversee the procedure. Painting the wrong thing could have disastrous consequences.

Bell Support Bolts – Bells are secured in the bell frame by steel support bolts. These bolts run through the top part of the bell, through the steel or wood framework, and are muted on the top. The section of the bolt that passes through the beam and bell is subject to electrolytic corrosion. In this area water cannot evaporate and will rust the support bolts, decreasing their strength. The danger is that it is impossible to determine how much rust exists and how much deterioration has occurred. The only way to check for trouble is to remove several bolts from bells.

Contact us for an evaluation of your bells. A Verdin representative will examine your bells, frame, action, and electronic controllers. You will be given a report on the condition of your bells and bell ringing equipment, and a recommendation as to what should be done to keep them safe, and working properly.

Electronic Carillons

» Can I get replacement tapes for my carillon?

Tapes and parts for vintage, tape based carillon systems are no longer available. Our new digital carillons have hundreds of bell sounds and musical selections built into its memory and will not require replacement tapes. Upgrading to a new digital carillon will also provide far greater flexibility, ease of scheduling, and long term reiliabity.

» Can I use my existing sound system?

There is a possibility that we may be able to use your existing sound system depending on the age and condition. When investing in a new carillon, components should be carefully evaluated to provide the best sound and long term reliability. The drivers should also be examined for possible replacement. You wouldn’t buy a new car and use your old tires now would you?

» What does a carillon consist of?

A “typical” configuration usually consists of the digital carillon, amplifier, and speaker/drivers. A wireless remote control is often used as is a locking steel cabinet to secure the carillon. Interior speakers and outside bell shells are additional options. The customer will need to lay speaker wiring, supply electrical power, and provide safe access.

» Can we install the carillon?

This is an option especially if one at the church has an electrical background or installation experience. We will supply an electrical wiring diagram, operator’s guide, and toll free telephone support.

» We have a special service coming up. How quickly can we get a carillon?

We will always strive to accommodate your installation requests. The timing will depend on your geographical location and if you want Verdin to do the installation. It is best to get your order in as quickly as possible so we may timely put this in our production queue.

» We have some special music requests. Can you accommodate these requests?

The Verdin Company has amassed a huge musical library over the years and we have a wealth of music material available. Should there be a selection needed that is not in our standard music libraries, we can accommodate a special performance with your provided sheet music or song file. There will be a small cost for special, customized music performed by our professional musicians.

Post Clocks

» Do you carry a UL Listing for your street clocks?

All Verdin clocks are completely weatherproof and carry the Underwriters Laboratories Listing #863 for Timepieces or Timekeeping Devices having passed temperature, dielectric voltage withstand insulation resistance, rain, and impact tests. All components and internal wiring are compliant with UL requirements, which is unique in our industry. Every time we change as much as a screw in one of our clocks this listing must be updated. This listing is unique to our industry. Visit www.ul.com for more information.

» What is your delivery time?

The standard delivery time for most Verdin clocks is 60 to 90 days; however, we are willing to work with you on a delivery date that will meet your needs.

» Is LED Lighting available on your clocks?

Yes. We have available LED lighting on all two-faced and four-faced street clocks.

» What is a custom header?

The custom header is the area located above the dial wherein wording of the customer’s choice can be placed. Most cities, towns, golf courses or colleges/universities place the name of the city, town, golf course or college/university in this area, as well as the year they were established.

» Can you customize the dial of the clock with a logo or wording?

Yes. Verdin can place wording or a logo of your choice on the dial. The logo or wording can be placed at your discretion on the dial. When deciding where on the dial this information should be applied, drawings are prepared to allow the customer to view how the finished work will appear on the dial. These drawings must be approved by the customer before the item is added to the dial.

» Are your dials backlit?

Standard dial illumination (back lighting) is provided by two fluorescent tubes with zero ballast; illumination controlled automatically by a photoelectric cell mounted in clock frame. When lit the dials take on the appearance of a full moon, something we refer to as “moonglow backlighting.” With our Moonglow Backlighting, no shadows are produced around the dials or behind the dials.

» Do you offer a Preventative Maintenance Program for your street clocks?

Preventative Maintenance Agreements are available. The Verdin Company is a full service company offering sales, service, installation and restoration crews around the country. The Verdin Company can supervise the installation of your clock as well as maintain the clock, with all the work being accomplished by a Verdin “certified” clock specialist.

» My street clock is getting older and requires a paint job. Can you restore the clock to its original luster?

The Verdin Company takes great pride in the clocks they manufacture. Verdin wants your clock to remain beautiful for many years to come; however, they realize that after many years the clock may need to be painted due to weather and wearing, etc. Verdin has an on-site restoration crew that is willing to assist you with painting or updating your clock right at the clock site with all work being performed by a Verdin “certified” clock specialist.

» How is the time controlled in your clocks? Does it automatically reset in the spring and the fall as well as after a power outage?

We use a Verdin Master Clock Controller to control the time in their clock. This controller is accurate to within one minute a year. The Verdin Master Clock Controller offers the following: 1. Automatic Daylight Savings Time re-set; 2. 10-year battery back-up to re-set after power outage; 3. 100-year calendar. GPS is also available to allow the controller to synchronize with the satellite.

» How long is the warranty of a Verdin clock?

All Verdin clocks carry a three (3) year comprehensive warranty from the date of installation against original defects in workmanship and materials, providing it is cared for according to instructions furnished.

» Can you supervise the installation of my street clock?

The Verdin Company is a full service company offerings sales, service and installation crews around the country. Verdin can have one of their many “certified clock specialists” come to the jobsite and supervise the installation of your clock.

Tower Clocks

» What size of clock do I need?

A rule of thumb is the clock diameter should be 1 foot for every 10 feet of elevation at a minimum.

» Describe the different types of clocks?

A Series I clock has hour numerals or markers mounted to the surface of wall. These markers create the dial layout.
A Series II clock has a dial glazed into a bezel ring mounted to the surface of a wall.
A Series III clock has a dial glazed into a bezel ring mounted into an opening in a wall. Lighting may be added to illuminate the clock dial from the inside of the structure.
A Canister clock has a dial glazed into a bezel ring mounted into a weather protective canister. Lighting is generally included inside the canister to illuminate the clock dial. Canister clocks can be mounted into an open frame structure or surface mounted on a wall.

» What is Moonglow Backlighting?

Verdin provides clock dial illumination fixtures that light the dial like a full moon. The lighting is designed to be bright enough, but not harsh enough to see the outline of the lighting bulb or cast any interior shadows from the clock mechanisms onto the dial.

» Will Verdin put my logo or custom design on my clock?

Verdin can transfer any art, color, or font onto the dial. Let us know how you need to individualize your clock.

» I have an existing tower clock that isn’t working. Can Verdin do anything with this?

Verdin has a complete line of clock movements, clock hands, and control systems to update any existing tower clock. Verdin field technicians are also able to renovate any clock dials. Contact Verdin to learn what we can do to revitalize your tower clock.

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